Modern Remodeling MD

Remodel, Rebuild, Restore

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5020 Campbell Blvd STE B, Nottingham, MD 21236
Tel. 410-569-1732 · 24/7 Emergency Services

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Archives for May 2016

Minimizing Costs, Maximizing Customers

May 27, 2016 By Modern Remodeling

A basement being remodeled

A basement being remodeled

It makes sense that a large water loss would warrant immediate attention, but smaller disasters like a leaking refrigerator water line or loose siding from a heavy storm also require a quick response. More times than not, however, that urgency isn’t felt by other large restoration companies or national franchises. Why? They are so inundated with calls that a basement with two-feet of water has to take precedence over a water stained ceiling from a minor leak. Maybe it has to do with resources or maybe it has to do with the dollar sign of a potential job but, whatever the reason, Modern doesn’t run follow the same practice.

From our 25-years of experience, we’ve learned that any type of loss warrants immediate action for two major reasons; it minimizes the scope of damage and it maximizes the customer’s happiness. The longer it takes to begin work, the more you chance increasing the scope of damage. A sump pump failure leaving only half an inch of water in a basement can easily escalate if not properly remediated. Water can spread and mold can easily grow. On top of all of this, the homeowner is left in a horrible situation with damage to their home and no answers or results. It can sometimes take days or weeks for other companies to come out to even inspect the damage. Who wants to leave their customer waiting during such a crisis, no matter how big it may be?

Modern promises to respond to any emergency within the hour, guaranteed.

Filed Under: Water Damage Tagged With: flooded basement, flooded kitchen, water loss, water mitigation

Why We Never Chase Fires

May 27, 2016 By Modern Remodeling

fire chasers

fire chasers

This video has been circulating for some time now and it is a perfect example of why we have made the consciences business decision to never chase fires. Can you just imagine the displayed homeowner, watching their home burning down and adding to the chaos are these gutless fire chasers fighting in the street? Not to mention how the fire chasers’ actions take precious resources away from the actual crisis at hand. To be blunt, we think fire chasers are cowards.

Homeowners suffer enough and they shouldn’t be victimized twice by a money hungry industry built on their vulnerability. Fire chasers have been known to intimidate fire victims, follow them to the hospital or temporary living, and even go after neighbors; all in an attempt to get them to sign a contract for either the board-up but more likely, the rebuild. Bottom line, it is all about money for them. We don’t feel the same. We only come to a fire scene when called upon. We will never just show up looking to make a buck. We come to help the victim first and foremost, everything else is secondary.

Filed Under: Fire Damage, Restoration Tagged With: fire, fire chaser, fire damage, fire loss, restoration

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5020 Campbell Blvd STE B, Nottingham, MD 21236  ·  Tel. 410-569-1732  ·  Fax 410-497-9327
MD License #83702 ·  Class A License # 2705 049384A ·   Serving the D.C. Metro area

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