It makes sense that a large water loss would warrant immediate attention, but smaller disasters like a leaking refrigerator water line or loose siding from a heavy storm also require a quick response. More times than not, however, that urgency isn’t felt by other large restoration companies or national franchises. Why? They are so inundated with calls that a basement with two-feet of water has to take precedence over a water stained ceiling from a minor leak. Maybe it has to do with resources or maybe it has to do with the dollar sign of a potential job but, whatever the reason, Modern doesn’t run follow the same practice.
From our 25-years of experience, we’ve learned that any type of loss warrants immediate action for two major reasons; it minimizes the scope of damage and it maximizes the customer’s happiness. The longer it takes to begin work, the more you chance increasing the scope of damage. A sump pump failure leaving only half an inch of water in a basement can easily escalate if not properly remediated. Water can spread and mold can easily grow. On top of all of this, the homeowner is left in a horrible situation with damage to their home and no answers or results. It can sometimes take days or weeks for other companies to come out to even inspect the damage. Who wants to leave their customer waiting during such a crisis, no matter how big it may be?
Modern promises to respond to any emergency within the hour, guaranteed.