When it comes to large property losses like a fire or flooded basement, typically, there are several companies involved in the rebuild process. This is because most restoration companies only specialize in one particular aspect of the process. Combine several companies, many complex trades, various insurance departments, a mortgage company and a weary homeowner and you can start to understand why a rebuild might be delayed or how errors are made. Modern, is one of the few full service restoration companies in Maryland. As a full service company, we eliminate the extra parties involved and extra headaches to make the process go much more efficiently for everyone.
What Does Full Service Mean?
Full service in regards to the insurance restoration process means we handle everything from the initial call to the full rebuild. The typical process for a large loss is as follows:
Step 1.The Initial Call- When we are called to the scene, our top priority is minimizing damage. For a fire, this means boarding up the property to secure it and protect homeowner liability. For a water loss, this means mitigation. Most companies will either only do this phase of the process or exclusively the rebuild. For a leaking roof or downed tree, we will tarp the roof to protect from further damage.
Step 2. Demo – The demolition portion of the job is essential for any major loss. Getting rid of everything damaged allows for us to start replacing and rebuilding.
Step 3. Selections – The selections portion of the process is critical. It is where the contractor, insurance company and homeowner must agree on the scope of damage. Furthermore, the homeowner is entitled to equal quality selections of those damaged. In essence, everything that goes back into their home must match what was damaged.
Step 4. Rebuild– The physical reconstruction begins… and can take weeks to months depending on the scope of damage. Although, it takes a team to rebuild from a loss, each homeowner is assigned one project manager who will guide them through the process from the scene to the final walk through.