Modern Remodeling MD

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5020 Campbell Blvd STE B, Nottingham, MD 21236
Tel. 410-569-1732 · 24/7 Emergency Services

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Navigating Your Water Loss

January 9, 2018 By Modern Remodeling

As drastically low temperatures return, so do the influx of emergency calls for water damage. The most common culprit? A burst pipe. When water freezes, it expands, and weak metal or plastic pipes that aren’t insulated burst, resulting in significant water damage to your home.

What makes water damage losses so severe is the potential for mold. Anything water touches is a threat which is why time is of the essence. While, you wait for a professional like Modern to mitigate your loss, you can follow these steps to reduce and contain damage.

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don’t leave wet fabrics in place. Hang furs and leather goods.
  • Don’t leave books, magazines or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

If you find yourself with water damage, call us at 410-569-1732 or contact us. We are available 24/7 for your immediate needs.

Filed Under: Restoration, Storm Damage, Uncategorized, Water Damage Tagged With: burst pipes, emergency services, mitigation, modern remodeling, modern remodeling baltimore, restoration services baltimore, water damage, watermitigation

Why Victim Assistance is Vital

September 21, 2016 By Modern Remodeling

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Over Labor Day weekend, while most were at cook-outs or enjoying the beach, we were assisting a homeowner after her house fire. We are committed to our 1-hour guaranteed response time and that does not bend for convenience. It goes above just plastering a slogan on our vehicles or website. It is about honoring our word. It is about the needs of the homeowner.

When we arrived at this town house fire on Labor Day weekend, the customer was standing alone outside her burned down house as the fire department was pulling away. She was wearing only the tattered clothes she escaped in and she did not even have a phone to call her family. This is exactly the type of situation that sparked our victim assistance program and creating a 1-hour response time. We saw countless homeowner’s left vulnerable and unsure of what to do after their major property loss.

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When our victim assistance director arrived, he was able to give that homeowner comfortable clothes, hot coffee and his phone to call her family. Had he not responded so quickly, what would she have done? Time and time again we hear about so called, “emergency response” companies who do not show up until the next business day at best and a week later at worst.  This not only allows damage to worsen but it leaves the homeowner completely helpless.

Even more importantly, our victim assistance director was able to offer her guidance on what to do next. He is not only a retired firefighter but he is also well versed in the insurance restoration business. He helped her call her insurance company and waited with her until her sister showed up. He also helped her figure out temporary housing and gave her a bag full of toiletries so she wouldn’t have to worry about one more thing.

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After serving our communities for the past decade on major property losses, the worst part of any fire was seeing homeowners left so vulnerable like this one. Emergency services have to be about more than just boarding up a property or water mitigation. They have to also include services for the homeowner like temporary shelter, toiletries and guidance.  As a local business, we have a greater level of compassion for our customers. We operate our business with customer service as the focus rather than profit margins.It is this compassion that lead to 1-800-BoardUp and our victim assistance program. Emergencies do not take holidays off and people will always need help, which is why we will always honor our 1-hour response time.

Filed Under: Fire Damage, Restoration Tagged With: emergency services, modern remodeling, victim assistance

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5020 Campbell Blvd STE B, Nottingham, MD 21236  ·  Tel. 410-569-1732  ·  Fax 410-497-9327
MD License #83702 ·  Class A License # 2705 049384A ·   Serving the D.C. Metro area

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